Learning & Development Manager

Job Summary

The Learning & Development Manager will work alongside the management team to meet the company’s training and development needs. The role involves delivering high-quality training, supporting staff education, implementing appraisals, and ensuring the workforce is equipped with the skills and knowledge to provide outstanding care.

Key Duties and Responsibilities

Training Delivery

• Deliver mandatory training to all frontline staff.
• Respond to urgent training needs as required.
• Research, design, and deliver training packages to strengthen workforce capability.
• Maintain and develop own training skills in line with business needs (including restraint and first aid).

Service Development

• Research and introduce new training and learning opportunities.
• Liaise with Registered Managers to identify ways to improve service quality.
• Assess learning and development needs within each home.
• Create company-wide learning and development plans.
• Support managers in planning their workforce development.

Education

• Support the Operations Manager in developing in-house education programmes.
• Provide tuition to staff undertaking Level 3 Diplomas.
• Oversee compliance with regulatory workforce education requirements.

Administration

• Maintain oversight of the workforce training database.
• Ensure accurate record-keeping in line with regulatory requirements.
• Audit training effectiveness, safety, and staff compliance.
• Complete risk assessments relating to training delivery.

Workforce Development

• Support managers in ensuring their teams remain fully trained and effective.
• Assist with individual staff development plans where needed.
• Support managers in implementing appraisals.
• Contribute to the Manager Development Programme.

General Responsibilities

• Maintain a clean and safe working environment.
• Ensure training is delivered in a safe and appropriate setting.
• Take responsibility for company property assigned to you.
• Conduct yourself professionally at all times in line with company policies and procedures.

Qualifications and Experience

Essential

• Recognised training qualification (e.g. PTLLS/DTLLS, AET, or equivalent).
• Experience delivering training in a care or education setting.
• Strong knowledge of regulatory and compliance requirements in children’s residential care.
• Good IT skills, including use of training databases and Microsoft Office.
• Accreditation in restraint/physical intervention training.
• Experience designing and delivering bespoke training packages.
• Previous experience supporting staff undertaking NVQs or Diplomas.

Training

To be able to deliver, as a minimum, the below courses:

• First Aid
• PBS 3 Day
• PBS 1 Day Refresher
• Safeguarding Whistleblowing
• Medication Administration
• Suicide Self Harm Awareness and Ligature Training
• PACE/NVR

Skills and Abilities

• Ability to design, deliver, and evaluate training programmes.
• Strong presentation and facilitation skills.
• Ability to work collaboratively with managers and staff across all homes.
• Analytical skills to assess training needs and measure outcomes.
• Ability to maintain accurate records and reporting systems.